gajee's Privacy Policy

1 Introduction

gajee ("we", "our", or "platform") operates a trusted online casino and sports betting platform for users in Bangladesh. We believe that protecting the privacy of personal information is a fundamental right of every user. This Privacy Policy ("Policy") explains in detail how your personal information is collected, why it is collected, how it is used, and with whom it may be shared when you use the gajee website and related services.

By using our services, you are agreeing to the terms of this Policy. If you disagree with any part of this Policy, please stop using our services and contact us. We may update this Policy from time to time. When changes are made, the date will be noted at the top of the page and we will try to notify registered users by email.

2 Information We Collect

gajee may collect user information in various ways. The different categories of information collected are described below:

2.1 Information You Provide Directly

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Copies of documents submitted for identity verification (such as a national identity card)
• Financial transaction details — information required for bKash, Nagad, Rocket, or bank transfers
• Information provided when contacting customer support

2.2 Automatically Collected Information

• IP address and device type
• Browser and operating system information
• Pages visited, links clicked, and time spent on the site
• Referral URL (which site you came from)
• Session cookies and browser storage data

2.3 Information Received from Third Parties

For identity verification, fraud prevention, and anti-money laundering (AML) compliance, we may in some cases verify information through approved third-party services.

3 Use of Information

gajee uses collected information for the following purposes:

• For account registration, verification, and management
• For processing deposits, withdrawals, and other financial transactions
• For implementing responsible gambling policies and age verification
• To ensure platform security and prevent fraud
• To provide customer service and technical support
• To meet legal obligations and resolve disputes
• To improve service quality and monitor user experience
• To inform you about relevant offers and updates with your consent

gajee never sells your information to third parties. We may share information with trusted partners only as needed to provide services and under strict confidentiality agreements.

4 Data Storage and Security

4.1 Security Measures

gajee takes industry-standard technical and organisational steps to keep your personal information secure:

• Data transfers are secured through SSL (Secure Socket Layer) encryption
• Database encryption technology is used
• Regular system security audits are conducted
• Access controls — only authorised staff are granted access to necessary information
• Two-Factor Authentication is available

4.2 Data Retention Period

We retain your information only for as long as necessary or as required to meet legal obligations. Even after an account is closed, certain information may be retained for a defined period in accordance with regulatory requirements.

5 Cookies and Tracking Technologies

The gajee website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help us improve the quality of our services.

5.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep basic services functioning.
• Functional Cookies: Help remember your preferences and settings.
• Analytics Cookies: Used to monitor site usage, which helps us improve our services.

5.2 Cookie Controls

You can disable cookies by changing your browser settings. However, please note that disabling essential cookies may limit some functionality of the site.

6 Information Sharing with Third Parties

gajee may share your information with third parties in the following limited circumstances:

6.1 Service Providers

We work with selected service providers for payment processing (bKash, Nagad, Rocket, bank transfers), identity verification, and managing technical infrastructure. These providers operate under strict confidentiality agreements and may only use information for specified purposes.

6.2 Legal Obligations

We may be legally required to disclose relevant information in response to court orders, legal proceedings, or valid requests from government authorities.

6.3 Business Transfers

In the event of a merger, acquisition, or asset transfer, user information may be transferred. In such cases, we will notify users in advance.

Important: gajee never sells your information to advertisers or any other third party.

7 Your Rights

As a registered user of the gajee platform, you have the following rights:

• Right to Access: You have the right to know what information we hold about you.
• Right to Correction: If there is any error in your information, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though complete deletion may not be possible if legal obligations apply.
• Right to Restrict Processing: You may request that the processing of your information be restricted for specific reasons.
• Right to Object: You may object to certain types of information processing.
• Right to Withdraw Consent: You may withdraw consent for activities to which you have previously consented.

To exercise any of the above rights, please contact us. We will respond to your request within a reasonable time.

8 Protection of Minors

gajee strictly refrains from providing services to anyone under the age of 21. We do not intentionally collect any personal information from minors. Age verification is mandatory at registration.

If it comes to our attention that information from a minor has been collected inadvertently, we will immediately close that account and delete the associated information. For more information on the protection of minors, please visit our Responsible Gaming page.

9 External Services and Liability

The gajee platform uses third-party payment gateways (bKash, Nagad, Rocket, and bank transfer services). These third-party services have their own privacy policies and are operated entirely under their own responsibility.

We share only the minimum information necessary with these services during payment transactions. gajee is not responsible for how your information is handled by third-party services.

10 Changes to the Policy

gajee reserves the right to change or update this Privacy Policy from time to time. For any significant changes, we will take the following steps:

• The date of the most recent update will be published at the top of this page.
• Registered users will be notified about changes at their registered email address.
• For significant changes, a notice may be displayed on the platform.

Continuing to use the platform after changes have been made will be considered as your agreement to the updated Policy. We therefore recommend reviewing this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding your information related to this Privacy Policy, please contact our customer support team:

Our support team will process your request as quickly as possible. Identity verification may be required for complex information-related requests.